Gather Customer Feedback

Discovering what your customers want and providing it for them is the quickest, easiest and usually the cheapest way of increasing the profitability of your business. Whether that’s by having your present customer base ready and waiting to make additional purchases from you, or by their suggestions helping you identify areas of your business that need more attention, which lead to a better and more reliable customer service and great and free word of mouth advertising.

Businesses that monitor customer feedback almost always find that staff automatically ‘perform’ better; return calls and make much more of an effort to please customers, which leads to a much lower chance of customers leaving negative reviews online and a much higher chance of them leaving positive reviews.

Providing excellent customer service is an essential factor in building a great local reputation, offline as well as online. It’s important that this perspective of what great customer service is comes from your customers rather than what you may think your customers want, it’s your customers’ perspective that matters.

The problem most businesses have is finding a system that is easy to use so that staff and customers will use it. As part of our reputation building and managing service we provide you with a system that simplifies gathering feedback from your customers and helps you keep a finger on the pulse of your business.